My Innovation Studio Policy

Welcome to My Innovation Studio LLC. We are committed to providing high-quality design and signage solutions with professionalism, transparency, and integrity. Please review our policies below to better understand how we operate and what you can expect when working with us.

1. Deposits & Payments

• A 50% non-refundable deposit is required to begin any project. This covers design time, materials, and preparation.

• The remaining balance is due upon completion and before delivery or installation.

• Payment methods accepted: Cash, Credit Card, Business Zelle, Business Check

2. Turnaround Time

• Standard turnaround times vary depending on the project scope.

• Custom orders (such as vinyl decals, signs, or prints) typically take 7-15 business days after deposit and final approval.

• Rush orders may be accommodated for an additional fee.

3. Design Proofs & Revisions

• Design proofs will be sent via email or text for approval before production.

• Up to 2 revisions are included in the design fee. Additional revisions may incur an extra charge.

• Once the final proof is approved, we are not responsible for any errors (including spelling, sizing, or layout).

4. Refunds & Cancellations

• All deposits are non-refundable due to the custom nature of our work.

• If a project is canceled before production, any work already completed (design, mockups, material sourcing) will be deducted from any possible refund.

• No refunds will be issued once production or installation has begun.

5. Satisfaction & Corrections

• We strive for complete client satisfaction. If there is an issue with your order, please notify us within 3 business days of receiving the product or service.

• We will assess any concerns and offer reasonable solutions (adjustments, reprints, or credits) at our discretion.

• We do not accept returns on custom items unless there is a production error on our end.

6. Client Responsibility

• It is the client’s responsibility to carefully review all proofs before giving final approval.

• Clients must ensure surfaces (vehicles, windows, walls) are clean and ready for installation.

• We are not responsible for damage to surfaces during or after vinyl installation unless negligence is proven.

7. Use of Photos

• We reserve the right to photograph and share completed work for marketing and portfolio purposes unless otherwise requested in writing by the client.

8. Communication & Conduct

• We value respectful and professional communication. Harassment, threats, or disrespectful behavior may result in the termination of the working relationship without refund.

• We’re committed to resolving concerns in a fair and timely manner.